FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
Below are some common questions about shipping, returns, and exchanges
What about your lead time?
Depends on stock availability, if not in stock re-production will take 30-40 days. Please contact us for stock availability.
Can you provide door-to-door delivery service?
Yes, but the customs clearance in some countries is more complicated, and the consignee needs to provide customs clearance information and have customs clearance capabilities. Please consult the customer service staff for specific freight and detailed information.
How many days does logistics usually take?
Shipping time varies from country to country. Air freight usually takes 7-10 days to arrive.
What freight companies are usually used for delivery? How much does it cost?
Fedex and DHL are usually used for delivery. If the freight forwarder has a dedicated line that includes tax clearance, it will also be used.
The freight price changes with time and the weight of the goods. Please consult the customer service staff to get the latest freight price. If you want to arrange the logistics yourself, it is also possible.
Orders
Below are some of are common questions about orders
What is your Payment Terms?
50% advance payment, 50% payment before shipment, T/T, PayPal is acceptable for small amount.
What payment channels are available?
Our payment methods are T/T, Paypal, and we can accept third-party intermediary payments. We have Singapore US dollar accounts and Chinese bank collection accounts to choose from.
Is there a MOQ for your products?
No. we can accept 1 pcs for sample making for your testing,and the price for sample making will have 10% to 20% difference than bulk price based on different style.
How about your after-sale service?
We can provide technical support via online communication. Within 24 hours technical support by email or calling service.
We provide 1-2 years warranty service according to different products. If there are any quality problems, we will actively deal with them.
Products
Below are some common questions about our products
Could you send me a price list?
We offer different solutions based on customer needs, such as power, voltage, gear ratio, wheel diameter, brakes, etc. Prices also vary based on different order quantities. So it is difficult for us to provide a price list.
If you can share your detailed specifications and order quantity, we will see what quote we can provide.
How can I trust the quality of your products ?
Our products will go through a series of rigorous tests before shipment, and we can send you test videos and test reports if necessary. We provide at least 1 year quality assurance for our products. If there are any quality problems, we will actively assume the responsibility for after-sales problems.
Are these wheels customizable?
It can be customized with different speed ratios, wheel diameters, and adapted motor interfaces available upon request.
How do I choose the right wheel?
Please provide us with the required single wheel load, wheel diameter requirement and mounting height. We will recommend the right wheel for you.